In this article, we'll talk about customer approvals, rework processes, rejection conditions, and how the platform gives feedback.
TABLE OF CONTENTS
- Track my Progress
- What is the word count capacity that I am eligible to maintain on the platform?
- What is the frequency of assignments that I can expect?
- Can I get updated about the assignments other than the main platform?
- What are assignment statuses & what do they mean?
- When will my assignment be approved by the customer?
- Where can I see feedback on my submissions?
- When is my assignment liable for rejection and what if I want to protest against the same?
- What is the process for reworks on an assignment?
- How many reworks can be requested by the customer?
- Who should I write to regarding my assignment queries?
- How is the quality score calculated?
- What happens if I am unable to submit my assignment by the given deadline?
Track my Progress
The Overview segment in a creators' profile helps you track your overall progress.
You can look at the number of completed assignments, total earnings, and your average quality scores. This helps you have a bird's eye view of your journey with the Pepper Content platform.
Pepper Content also helps you visualize your overall journey to see the number of requests that you received vs the number of content pieces you were able to complete. It also gives you a sense of how your articles fare in terms of approval rates.
What is the word count capacity that I am eligible to maintain on the platform?
We allow you to set your daily word limit which will define the word count allotted to you on any given day. We try to strictly adhere to this number and will progressively get better at it.
For your understanding, if an article with a word count of 1000 is assigned to you with a deadline of 2 days, that would be counted as a 500/day word limit. Please don't expect the total word count to be exactly equal to the Selected Daily Word Limit.
What is the frequency of assignments that I can expect?
The frequency of assignments depends on your profile and the ability for us to generate enough meaningful opportunities in the chosen industry and content type. It is also dependent on your performance on the assignments submitted by you.
Please note that your engagement with the platform also impacts your assignment frequency, which includes metrics as - number of opportunities passed, unresponsiveness on opportunities, deadline adherence & quality scores of assignments.
Can I get updated about the assignments other than the main platform?
You will receive an email notification on your registered email and a Whatsapp message on your phone number every time you get matched to any assignment. You will also be notified via these channels in case of any rework is required!
What are assignment statuses & what do they mean?
Assignment statuses are tags that help you see where your article is in its lifecycle. Statuses are updated on your dashboard in real-time and you can refer to them in any confusion.
We have the following statuses: ONGOING, REWORK, COMPLETED, PASSED, APPROVED, REDACTED. Please find an explanation for each below!
ONGOING: Assignments that you are currently working on
REWORK: Assignments that have come back for rework due to some changes that were required in the first draft
COMPLETED: Assignment that you have completed and submitted for approval from the client
PASSED: Assignment requests that you weren't able to work on and passed
REDACTED: Assignments requests that were canceled from Pepper due to some changes
When will my assignment be approved by the customer?
Customers usually take up to 14 days to approve projects on the platform. But the content pieces are reviewed almost as soon as you submit them. You will receive feedback and rework requests on the relevant content pieces at the earliest from our end if we detect rework. You will be eligible to be paid for a content piece, only if it is approved from the customer's end.
Where can I see feedback on my submissions?
We strongly believe that feedback is how everyone improves. Thus we strive to be diligent with our feedback on each assignment that you complete. You can access the feedback in the 'Feedback' tab after clicking the assignment.
When is my assignment liable for rejection and what if I want to protest against the same?
Rejections happen only when articles are poorly written or do not follow the structure that was needed. In such cases, Pepper Content informs the creator of the reasons for rejection. If you want to raise a ticket against it, please write into our support channel and we would take it on a case by case basis.
What is the process for reworks on an assignment?
Reworks are requested in cases where the first draft fails to deliver on the customer's expectations. Reworks may happen due to multiple cases - grammatical errors, factual inaccuracy, or the failure to follow the brief of the assignment shared by the customer in exactness.
Rework can be triggered by either our reviewer layer that reviews all content pieces or from the customer. Our strong focus is on giving you definitive clarity on what parts of the assignments require to rework.
We try to give proper clarity on what part of the assignment requires a rework from the customer or the reviewer layer of our platform.
How many reworks can be requested by the customer?
Rework can be requested up to 2 times in case of absence of brief adherence. Please note that in cases where writers fail to provide the desired output without reason, Pepper Content retains the power to reject the submission and not pay for the work done. In any such case, you would be notified of the same.
Who do I mail regarding assignment queries?
Our platform has an in-built query redressal solution for you to ask queries on any assignment that you are working on. You can click on any assignment in the 'Assignments' section, click on 'Ask a Query' or directly go to the 'Comments' tab and click on '+ New Comment' to ask queries.
After you click on the '+ New Comment' button, you get the option to choose the type of query you have and add comments. In cases where you need to add additional information in form of a file, you can do that as well.
This system makes the whole process easy and helps you complete assignments faster and in a more seamless manner.
How is the quality score calculated?
Post evaluation of your application, you are given a base quality score that acts as a starting point. As you start working on assignments on our platform, all your content pieces are evaluated and a quality score is associated with the same. All your submissions then contribute to your overall quality score.
The overall quality score consists of multiple parameters like - Language, Grammar, Content Quality, Originality, and Adherence to the briefs.
What happens if I am not able to submit my content by the deadline?
Deadlines are extremely important to us, and we highly recommend that you accept only those assignment requests where you are sure of submitting the assignments within the given deadlines. Small delays can be adjusted at times but serious delays that hamper our capacity to deliver to our customers impact our association with you.